THANK YOU for being a Lantern subscriber during this unique virtual season! We sent an update to all subscribers in July regarding newly filmed premiere productions of Me and the Devil and The Plague, both of which are included in your current season subscription. If you did not receive this update, please reach out to our Box Office Team as soon as possible at boxoffice@lanterntheater.org or 215.829.0395. This fall, we are available to assist you 10AM to 8PM on weekdays and 1PM to 8PM on weekends; we will also remain open until 11:59PM EDT on the each production's final day of streaming.

You will receive your ticket access links via email on each production's premiere date: on Thursday 9/9 for Me and the Devil and on Thursday 10/7 for The Plague.

No. Both Me and the Devil and The Plague will be available to stream for a specific range of dates, but you can watch on the day and time of your own choosing. Your email confirmation will include your private ticket access link, which will provide on-demand access to each production for one viewing during the streaming period. Once you launch the stream, you will have 72 hours to finish watching – except on the FINAL DAY of each production's streaming period, in which case you must launch the stream by 11:59PM EDT.

Please call the Box Office at 215.829.0395. We would be happy to assist you with the purchase of multiple tickets or tickets for friends and family.

The show program for Me and the Devil is available now and can be downloaded here. Show programs for upcoming digital plays, including The Plague, will be available on each production's first day of streaming. A link to the program will be included in the email reminder that we'll send you on the first day of each production's streaming period.

Your email order confirmation will include your private ticket access link, which will provide on-demand access to each production for one viewing during the streaming period. When you're ready to start watching, just click the big red button in your confirmation email; your access code will be validated and the video player will launch in your web browser*. Once you launch the stream, you will have 72 hours to finish watching – except on the FINAL DAY of each production's streaming period, in which case you must launch the stream by 11:59PM EDT. You can watch on most internet-connected devices with email/web browser access, including desktops, laptops, tablets, smartphones, and select smart TVs. This fall, our Box Office team is available to assist you 10AM to 8PM on weekdays and 1PM to 8PM on weekends; we will also remain open until 11:59PM EDT on the each production's final day of streaming.

*We have found that some email clients display the red button as more of a red line. Don't worry, your link to view the performance will be visible in your email confirmation, under "Order Detail."

Both productions will be available to stream for a specific range of dates, but you can watch on the day and time of your own choosing. Your email confirmation will include your private ticket access link, which will provide on-demand access to each production for one viewing during the streaming period. Once you launch the stream, you will have 72 hours to finish watching – except on the FINAL DAY of each production's streaming period, in which case you must launch the stream by 11:59PM EDT. Your ticket access link is unique and cannot be shared.

No worries! If you misplace your link at any point before or during the streaming period, please contact us at boxoffice@lanterntheater.org or 215.829.0395 so we can assist you personally. This fall, our Box Office team is available to assist you 10AM to 8PM on weekdays and 1PM to 8PM on weekends; we will also remain open until 11:59PM EDT on the each production's final day of streaming.

Yes. Your ticket access link is unique and cannot be shared. If you switch devices or try to log into a second device with your private ticket access link, the stream will cease on the original device and continue in the newly logged-in device.

You can watch our streaming productions on most internet-connected devices, including your computer, tablet, smartphone, and select smart TVs with email/web browser access. Basically, if you can access your email via your smart TV, you should also be able to click your ticket access link and open the stream in a web browser on your TV. The video player autoscales to your screen size, so your viewing will always be optimized for your specific device. Our Box Office staff can provide some technical assistance, but please note that we are not equipped to help configure viewing on your specific TV given the wide array of products on the market. We have found the following resource helpful and think you will, too: https://www.wikihow.com/Category:Connecting-Devices-to-Television-Sets

All Lantern digital productions will stream to you at resolutions up to 1080p HD. Your viewing experience will be determined largely by your individual internet connection, the device you're using to watch, the proximity of your device to your router, and other active devices connected to your WiFi. As with most streaming video platforms, you will automatically see optimized versions of the stream for different devices and connection speeds, in real time. A slower internet connection is indicated by the video buffering, constantly freezing or reloading, and choppiness. A good test of your internet strength is to stream Netflix, Hulu, Amazon, etc. The video player autoscales to your screen size, so your viewing will always be optimized for your specific device.

Unfortunately not; due to copyrights and other legal requirements, our productions are not downloadable. You will need to watch the show from our streaming service via a reliable internet connection.

Yes, closed captioning is available for all Lantern digital productions. To enable closed captioning, click the [CC] button on the video player and select English. Captioning can be toggled on/off by selecting either English or Off.

Yes, one of the biggest perks of watching our productions from home is that YOU control the show! Want to grab a snack? PAUSE. Missed a line of dialogue or want to re-watch a great scene? REWIND. Video player controls may vary slightly depending upon the device you are using to access the stream, but please feel free to pause, rewind, and/or advance as you wish during the performance. We will include a 10-second pause for productions with an intermission, but you can remained paused and take as much time as you like.

This will depend on the device you are using to access the show. In most cases, you will want to locate and click/tap the icon that looks like a square or has arrows facing in opposite directions.

We are here for you! This fall, our Box Office team is available to assist you 10AM to 8PM on weekdays and 1PM to 8PM on weekends; we will also remain open until 11:59PM EDT on the each production's final day of streaming. Please contact us at boxoffice@lanterntheater.org or 215.829.0395.

Following a production pause in early 2021 out of an abundance of caution, in summer 2021 we resumed production of newly filmed plays that will stream to you at home this fall. As always when creating plays during this pandemic, all productions will be rehearsed, staged, and filmed under agreement with the applicable union and in full compliance with current CDC, state, and local health guidelines to avoid the spread of Covid-19, including mask-wearing, social distancing, systematic testing, enhanced building ventilation, and a variety of other measures that place primary importance on the health and safety of our participating artists and staff.

Additional details information about Me and the Devil, The Plague, and our upcoming 2021/22 season will be announced as additional details are confirmed. For the latest updates, make sure you're on our mailing list!