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Charles Dickens' A Christmas Carol
STREAMING ON DEMAND

Charles Dickens' A Christmas Carol
Now through January 4, 2024
Frequently Asked Questions About Streaming Lantern Productions
LAST UPDATED 12/15/23

HOW TO BUY DIGITAL TICKETS & OTHER GENERAL INFORMATION

I want to watch A Christmas Carol from home. Do I need to purchase tickets for a specific date and time?
No. Our professionally filmed, edited, and captioned version of A Christmas Carol is streaming on demand now! Your email order confirmation will include your private access link to view the recording on demand anytime through January 7, 2024.

How can I purchase tickets for friends and family?
Please call our Box Office Team at 215.829.0395. We would be happy to assist you with the purchase of tickets for friends and family.

How can I view the show program?
Our on-screen and print-friendly show program for A Christmas Carol is available for download now. get it here»

ACCESSING THE PERFORMANCE

How do I watch A Christmas Carol?
Your email order confirmation will include your private access link to view the recording on demand anytime through January 7, 2024. When you're ready to watch, just click the big red button* in your confirmation email; your access code will be validated and the video player will launch in your web browser. You can watch on most internet-connected devices with email/web browser access, including desktops, laptops, tablets, smartphones, and select smart TVs.

*We have found that some email clients display the red button as more of a red line. Don't worry, your link to view the performance will be visible in your email confirmation, under "Order Detail."

What should I do if I misplace my private access link?
No worries! If you misplace your private access link at any point during the streaming period, please contact our Box Office at boxoffice@lanterntheater.org or 215.829.0395 so we may assist you personally.

Is the performance password protected?
Yes. Your private access link is unique and cannot be shared. If you switch devices or try to log into a second device with your private access link, the stream will cease on the original device and continue in the newly logged-in device.

Can I stream or mirror A Christmas Carol to my smart TV?
You can watch the performance on most internet-connected devices, including your computer, tablet, smartphone, and select smart TVs with email/web browser access. The video player autoscales to your screen size, so your viewing will always be optimized for your specific device. Our Box Office staff can provide some technical assistance, but please note that we are not equipped to help configure viewing on your specific TV given the wide array of products on the market. We have found the following resource helpful and think you will, too: https://www.wikihow.com/Category:Connecting-Devices-to-Television-Sets

What should I expect for streaming video quality?
A Christmas Carol will stream to you at resolutions up to 1080p Full HD. Your viewing experience will be determined largely by your individual internet connection, the device you're using to watch, the proximity of your device to your router, and other active devices connected to your WiFi. As with most streaming video platforms, you will automatically see optimized versions of the stream for different devices and connection speeds, in real time. A slower internet connection is indicated by the video buffering, constantly freezing or reloading, and choppiness. The video player autoscales to your screen size, so your viewing will always be optimized for your specific device.

Can I view Lantern productions offline?
Unfortunately not; due to copyrights and other legal requirements, our productions are not downloadable. You will need to watch the show from our streaming service via a reliable internet connection.

VIDEO PLAYER CONTROLS

Is closed captioning available?
Yes, our streaming version of A Christmas Carol includes closed captioning that has been meticulously created to ensure the best possible artistic experience. To enable closed captioning, click the [CC] button on the video player and select English. Captioning can be toggled on/off by selecting either English or Off.

May I pause, rewind, advance, etc. during the performance?
Yes, one of the biggest perks of watching A Christmas Carol from home is that YOU control the show! Want to grab a snack? PAUSE. Missed a line of dialogue or want to re-watch a great scene? REWIND. Video player controls may vary slightly depending upon the device you are using to access the stream, but please feel free to pause, rewind, and/or advance as you wish during the performance.

How do I switch my view to full screen?
This will depend on the device you are using to access the show. In most cases, you will want to locate and click/tap the icon that looks like a square or has arrows facing in opposite directions.

ERROR CODE MESSAGES

I clicked my private access link and got one of the following error codes:
  • ERROR: "This access code has expired."
    EXPLANATION: Your private access link is no longer valid. You are attempting to watch the show after the streaming period has ended. If you believe that you are receiving this message in error, please contact our Box Office Team at boxoffice@lanterntheater.org or 215.829.0395 for assistance.
  • ERROR: "Invalid access code."
    EXPLANATION: Your private access link is no longer valid, usually because we have refunded your ticket order at your request. If you believe that you are receiving this message in error, please contact our Box Office Team at boxoffice@lanterntheater.org or 215.829.0395 for assistance.
  • ERROR: "This access code has exceeded the maximum amount of concurrent viewers. Please make sure that you are not streaming on multiple devices. Return to watching on those other devices or close those devices to resume the stream here. It may take up to three minutes for the stream to resume."
    EXPLANATION: Another device has just accessed the stream using your private access link. If you would like to share the show with a friend, your friend will need to purchase their own ticket.
CONTACTING THE LANTERN BOX OFFICE

Help! I still have questions.
We are here for you! Please contact our Box Office at boxoffice@lanterntheater.org or 215.829.0395.

How do I find out about other streaming productions?
If licensing restrictions and union regulations permit us to stream future productions, we will announce them here on our website and by email. For the latest updates, make sure you're on our mailing list!

Pictured: Anthony Lawton in the world premiere of Charles Dickens' A Christmas Carol (2018). Photo: Mark Garvin.
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Header Photo: Lawrence Stallings in the world premiere of Me and the Devil (2021); Anthony Lawton and Dave Johnson in Travesties (2022); Melissa Rakiro and Joanna Liao in Twelfth Night (2023); and Paul L. Nolan, Sally Mercer, and Charles McMahon in Copenhagen (2018). Photos by Mark Garvin.

Lantern Theater Company acknowledges that it is situated on Lenapehoking, the ancestral and spiritual homeland of the Unami Lenape, and we pay respect to them as this region's original storytellers.

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